The Fine Print 📄
We Promise It's Not Boring.

⏰ 1. Pre-Order Cutoff Times

Orders received after the cutoff time will be allocated to the next available delivery slot. We will always notify you via WhatsApp if your order has rolled over to a later slot.

Late orders cannot be guaranteed for the current delivery slot. We appreciate your understanding — fresh food takes time and love! 💛

📍 2. Delivery Details

We deliver within the George, Western Cape area, including the CBD and selected surrounding suburbs.

Cheeky Sammies is not liable for delays caused by factors outside our reasonable control, including but not limited to traffic, load-shedding, or extreme weather conditions. We will always communicate any significant delays via WhatsApp.

💸 3. Payment

• Accepted payment methods: EFT (Electronic Funds Transfer) and Cash on Delivery
• EFT banking details are shared via WhatsApp upon order confirmation
• EFT proof of payment (screenshot or reference number) is required before your order is dispatched
• Cash on delivery is accepted; please have the exact amount ready where possible
• Payment is due before or upon delivery unless a prior arrangement has been agreed in writing
• All prices are quoted in South African Rand (ZAR) and are inclusive of applicable taxes
• Prices are subject to change without prior notice; however, you will always be quoted the confirmed price at time of ordering

🔄 4. Cancellations & Order Changes

• Cancellations must be made via WhatsApp at least 30 minutes before the relevant cutoff time
• Order changes (additions, substitutions, removals) must also be requested at least 30 minutes before cutoff
• Orders cancelled after preparation has commenced may still be charged at full price — we've already started making your sammie with love 💕
• We reserve the right to cancel orders in the event of ingredient unavailability; we will notify you immediately and arrange alternatives or a full refund
• If we cannot reach you at delivery (uncontactable, wrong address): we will attempt contact twice. If unsuccessful, the order may be cancelled with a partial charge where preparation has occurred

⚠️ 5. Allergen Notice

Our kitchen regularly handles the following allergens:

By placing an order, you acknowledge and accept the allergen risks outlined above. We will always do our best to accommodate dietary requirements clearly communicated at time of ordering, but we cannot guarantee a fully allergen-free preparation environment.

🥪 6. Food Safety & Quality Standards

• All sandwiches are prepared fresh on the day of delivery using quality, carefully selected ingredients
• Sammies should be consumed within 2 hours of delivery for optimal taste and food safety
• Do not leave sandwiches in a hot vehicle, direct sunlight, or unrefrigerated for extended periods
• Quality concerns must be reported via WhatsApp with a photo within 1 hour of delivery
• We reserve the right to substitute a specific ingredient of equal or greater value, with prior customer notification where possible
• Cheeky Sammies operates in compliance with applicable South African food safety and hygiene standards for home-based food businesses

💬 7. Refunds & Complaints

• Incorrect, missing, or unacceptable orders: contact us via WhatsApp within 1 hour of delivery with a photo
• Refunds or replacements are assessed on a case-by-case basis at our reasonable discretion
• No refunds will be issued for change of mind after preparation has commenced
• Photographic evidence will be required to process quality-related complaints
• Approved refunds will be processed within 3–5 business days via EFT to the original payment method
• We genuinely care about every order — if something isn't right, please just tell us and we'll do our best to make it right 💛

🔒 8. Privacy & Data Protection

• Personal information (name, phone number, delivery address) is collected solely for order fulfilment and delivery purposes
• We do not share, sell, or disclose your personal data to any third parties
• You may opt out of promotional WhatsApp messages at any time by replying "STOP" — we'll remove you promptly and without drama
• We store minimal customer data and handle it in accordance with the Protection of Personal Information Act (POPIA) of South Africa
• WhatsApp conversations are subject to WhatsApp's own privacy policy

📜 9. Intellectual Property

All brand content — including the name "Cheeky Sammies", our logo, photographs, website copy, menu descriptions, and any associated creative material — is the intellectual property of Cheeky Sammies. Unauthorized reproduction, imitation, or commercial use of our branding is prohibited without prior written consent.

📜 10. Limitation of Liability

Cheeky Sammies is a home-based micro-enterprise operating in good faith. Our liability in any dispute is limited to the monetary value of the specific order in question. We are not liable for indirect, consequential, incidental, or special damages of any kind arising from the use of our service.

📜 11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the South African courts.

📜 12. Updates to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. The most current version will always be available on our website at sammies.localdrop.store/terms. Continued use of our service after any changes constitutes your acceptance of the updated terms.